OctaFX FAQ

Frequently Asked Question (FAQ) of Trading:Deposit Bonus, Deposit, Withdrawal, IB Program, AutoChartist, CopyTrading in OctaFX


Deposit Bonus


What deposit bonus do you offer?

You can claim 10%, 30% or 50% bonus on each deposit.
 


How can I claim the bonus?

To claim the bonus you need to make a deposit. Then either activate it manually in your Personal Area or check that you want to apply bonuses automatically on every deposit—on a dedicated Settings page.
 


Does the bonus support my margin on MT4/MT5?

Yes, bonus funds are a part of your equity and free margin. Bonus supports your margin, but please note that you need to maintain your equity above the bonus amount, otherwise it will be cancelled.
 


Does the bonus support my margin on cTrader?

Yes, bonus funds are a part of your equity and free margin. Bonus supports your margin, but please note that your active bonus cannot be higher than your personal funds amount. cTrader bonus amount is divided into two parts: total bonus and active bonus. The active bonus amount (i.e. the amount included in your equity) cannot exceed your personal funds. In case the market goes against you, after a certain point the active bonus amount starts fluctuating depending on the quantity of real, not bonus, funds you have in your equity.
 


Can I withdraw the bonus?

You can withdraw the bonus after completing our volume requirement, which is calculated as follows: bonus amount/2 standard lots, i.e. if you claim 50% bonus on 100 USD deposit, the volume requirement will be 25 standard lots.
 


Why am I unable to claim the bonus?

Please make sure your free margin exceeds the bonus amount.
 


How can I check how many lots are left?

You can check the completed percentage and the remaining volume for each bonus in the Personal Area on the Active bonuses page.
 


Can I claim a bonus on my new deposit if I have not completed the volume requirement for the previous one?

Yes, you can. Volume calculation starts from the first bonus and continues consecutively, so after you complete the requirement for the first bonus, the volume for the next one will begin.
 


Where can I see my bonus(es) in MT4 and MT5?

The total amount of bonus funds is shown as "Credit" in your trading platform until you meet the volume requirements.
 


Where can I see my bonus(es) in cTrader?

You can check your bonuses in the "Bonus" tab in cTrader.
 


Why was my MT4/MT5 bonus cancelled?

The bonus can be cancelled if:
  • Your equity falls below the bonus amount;
  • Your personal funds are below the bonus amount after withdrawal or internal transfer;
  • You cancelled the bonus in your Personal Area.
You can get in touch with our Customer Service to specify the exact reason.
 


Why was my cTrader bonus cancelled?

The bonus can be cancelled if:
  • Your personal funds are below the bonus amount after withdrawal or internal transfer;
  • You cancelled the bonus in your Personal Area.
You can get in touch with our Customer Service to specify the exact reason.

Deposit

When will the deposited funds be credited to my balance?

Bank-wire transfers: All requests are processed within 1-3 hours during business hours of our Financial Department. Skrill/Neteller/FasaPay/Bank Card/Bitcoin deposits: instant.


What is the exchange rate for USD to EUR when depositing via credit card/Skrill to a EUR account/Internal transfer?

OctaFX does everything possible to ensure our clients have the best rates while depositing. We also don’t charge any commission, and cover deposit and withdrawal fees applied by payment systems.

When depositing via VISA or Mastercard, be aware the bank involved in the process will convert your funds according to its exchange rate, if your deposit is in a currency other than EUR or USD.

Note that the bank involved in the process may also charge additional fees for the transactions. If a client deposits via Skrill, they pay no extra fees if their Skrill account and trading account are in USD.

If the client’s Skrill account is in USD and their trading account is in EUR, the deposit in USD will be converted to EUR as per FX rate.

If a client’s Skrill account is in currency other than USD, Skrill will convert the money into USD using their own exchange rate and may charge additional fees. The process of depositing via Neteller is the same as for Skrill.



Are my funds safe? Do you offer segregated accounts?

In accordance with international regulation standards, OctaFX uses separate accounts to keep customers funds segregated from the companys balance sheets. This keeps your funds secure and untouched.



Do you charge any fees for deposits and withdrawals?

OctaFX does not charge its clients any fees. Moreover, deposit and withdrawal fees applied by third parties (e.g. Skrill, Neteller, etc) are also covered by OctaFX. However please be aware that some fees can may be applied in certain cases.


Can I deposit/withdraw several times a day?

OctaFX does not limit the number of deposits and withdrawal requests per day. However, it is advised to deposit and withdraw all of the funds in one request to avoid unnecessary delays in processing.


Which currencies can I use to fund my OctaFX account?

OctaFX currently accepts deposits in all currencies, to be converted into EUR and USD. Please note that account currency cannot be changed to currencies other than USD or EUR. If your account is in EUR you can always open a new account in USD, and vice versa. Please note that we don’t charge any commission for deposits or withdrawals, as well as keeping our conversion rates among the best in the industry.


Can I transfer the funds between my real accounts?

Yes, you can create an internal transfer request in your Personal Area.
  1. Press ≡ to view the right-hand menu.
  2. View the Internal transfer section.
  3. Select the account you would like to transfer the funds from.
  4. Enter the amount.
  5. Choose the account you would like to transfer the funds to.
  6. Enter your OctaFX PIN.
  7. Press Submit Request below.
  8. And finally, check everything is correct and confirm your request.

Withdrawal


Do you charge any fees for deposits and withdrawals?

OctaFX does not charge its clients any fees. Moreover, deposit and withdrawal fees applied by third parties (e.g. Skrill, Neteller, etc) are also covered by OctaFX. However please be aware that some fees can may be applied in certain cases.


What is the maximum amount for withdrawals/ deposits?

OctaFX does not limit the amount you can withdraw or deposit into your account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.



Can I submit a withdrawal request if I have open orders/positions?

You can submit a withdrawal request if you have open orders/positions. Please note that free margin has to exceed the amount you requested, otherwise the request will be rejected. The withdrawal request won’t be processed if you have insufficient funds.



Where can I review my deposit/withdrawal history?

You can find all previous deposits in your Personal Area. Click Deposits history under "Deposit my account" section. Withdrawal history is available in your Personal Area under the "Withdraw" option on the right.



My withdrawal request status is pending. What does that mean?

Your withdrawal request is in the queue, and you will be notified as soon as it is processed by our Financial Department.


Why was my withdrawal rejected?

There may not have been enough free margin to process your withdrawal, or some of the data could have been incorrect. You can check the exact reason in the notification sent via email.


Can I cancel my withdrawal request?

Yes, you can cancel a withdrawal request in My withdrawal history.


My withdrawal was processed but I have not received
the funds yet. What should I do?

Please get in touch with customer service.

IB Program

Who is IB?

IB stands for "Introducing broker" - a person or a company that refers clients to OctaFX and receives commission for their trading.


What does "Active client" mean?

"Active client" denotes a client account which has cumulative personal funds of 100 or more USD in all their accounts, AND has at least five valid orders closed within the last 30 days before the current date.


What is a "Valid order" in the IB program?

IB commission is paid for valid orders only. A valid order is a trade compliant with ALL the following conditions:
  • The trade lasted for 180 or more seconds;
  • The difference between the open price and close price of the order equals or more than 30 points (pips in 4-digit precision terms);
  • The order was not opened or closed by means of partial close and/or multiple close by.


How often is commission credited to my account?

IB commission is credited to the partner account on a daily basis.


Where can I find promo materials?

You can obtain promo materials by contacting us at [email protected]


How do I attract clients?

You can promote your referral link and referral code on Forex-related websites and forums, in social media or even create your own website promoting our services.

AutoChartist

 

What is a trading signal?

A trading signal is a suggestion to buy or sell a certain instrument based on chart analysis. The main idea behind the analysis is that certain recurring patterns serve as an indication of the further price direction.
 


What is Autochartist?

Autochartist is a powerful market scanning tool offering technical analysis across multiple asset classes. With over a thousand trading signals a month, it allows both novice and professional traders to get significant time-saving benefits by having Autochartist continuously scan the market for fresh, high-quality trading opportunities.
 


How does Autochartist work?

Autochartist scans the market 24/5 searching for the following patterns:
  • Triangles
  • Channels and Rectangles
  • Wedges
  • Head and Shoulders
In the beginning of each trading session Autochartist compiles an email report with predictions for the most popular trading instruments.
 


What is Market Report?

Market Report is a technical analysis based price prediction delivered straight to your inbox up to 3 times a day. It allows you to adjust your trading strategy in the beginning of each trading session depending on where the market is expected to go.
 


How often are the reports sent out?

Autochartist market reports are sent out 3 time a day, in the beginning of each trading session:
  • Asian session - 00:00 EET
  • European session - 08:00 EET
  • American session - 13:00 EET
 

How can Autochartist report benefit my trading?

Autochartist Market Reports is a convenient way to identify trading opportunities with no time or effort required - all you need to do is to check your email and decide which instruments you are going to trade today. Moreover, it offers time saving benefits in analysing the market. Based on known and trusted technical analysis theories and estimated to be up to 80% correct, Autochartist allows you to boost your profits and avoid missing out on trading opportunities.


OctaFX CopyTrading for Copiers


How do I choose Master Traders to copy?

A Master Trader’s stats include gain and number of copiers, commission, trading pairs the Master uses, profit factor, and other statistical data that you can review before making your decision to copy someone. Before copying starts, you set a deposit percentage and choose the amount of funds to invest with a particular Master Trader.
 


How does copying work in terms of volume and leverage differences?

The volume of the copied trade depends on leverage and equity of both Master Trader’s and Copier’s accounts. It is calculated as follows:
Volume (Copied Trade) = Equity (Copier)/Equity (Master) × Leverage (Copier)/Leverage (Master) × Volume (Master).

Example: The Master Trader’s account equity is 500 USD, and leverage is 1:200; Copier account equity is 200 USD and leverage is 1:100. 1 lot trade is opened on the Master account. The volume of the copied trade will be: 200/500 × 100/200 × 1 = 0.2 lot.
 


Do you charge any commission for copying masters?

OctaFX doesn’t charge any additional commission—the only commission you pay is the Master Trader’s commission, which is specified individually and is charged in USD per lot of traded volume.
 


What is a deposit percentage?

Deposit percentage is an option that you set prior to copying that helps you control your risks. You can vary the amount from 1% to 100%. When this parameter is set, you will stop copying new trades by the Master Trader if your equity falls below the set amount. This threshold is calculated as follows:
Equity (Copier) You can adjust it while copying of the Master Trader is active.
 


Can I stop copying a Master Trader?

You can unsubscribe from Master Trader and stop copying their trades at any moment. When you unsubscribe, all funds invested with the Master Trader and your profit from copying will be returned to your Wallet. Before unsubscribing, please make sure all current trades are closed.


OctaFX CopyTrading for Master Traders


How can I become a Master Trader?

Any OctaFX client with an MT4 account can become a Master Trader. Just go to your Master Areaand set up your Master Account.
 


How do I adjust the amount of the commission I charge my Copiers?

Go to your Master Area, view Settings, adjust the commission using the slider, and save changes. The new commission will only be charged from the Copiers to subscribe to you after the adjustment. For all other Copiers, the commission amount will remain unchanged.
 


When do I get commission payments from my Copiers?

Payouts are made on Sundays at 6 p.m. (EET) every week.
 


When is the commission charged to my Copiers?

The commission is charged the moment you open a trade.
 


How do I get the commission?

We transfer it to a special Wallet. From your Wallet, you can add it to any of your trading accounts, or withdraw it.
 

Status Program

 


What does the status program mean?

Our status program allows you to enjoy extra benefits for holding a higher balance. You can find the list of all the benefits on the User Statuses page in your Personal Area.
 


What benefits can I get on each status?

Bronze:
  • 24/7 Customer Support
  • Commission-free deposits and withdrawals.

Silver:
  • All the benefits of Bronze
  • Trading signals from Autochartist
  • Premium gifts in Trade and Win—AirPods and Apple Watch
  • Faster accumulation of prize lots (1.25 prize lots for one lot traded).

Gold:
  • All the benefits of Bronze and Silver
  • Faster withdrawals and deposits
  • Lowers spreads on the Forex extended currencies
  • Premium gifts in Trade and Win—MacBook Air, iPhone XR
  • Special terms for completing deposit bonuses—the number of lots to trade equals the bonus amount divided by 2.5
  • Faster accumulation of prize lots—1.5 prize lots for one lot traded.

Platinum:
  • All the benefits of Bronze, Silver, and Gold
  • Lowers spreads on the Forex Majors, Forex Extended, Metals
  • Prompts on trading from our experts
  • Personal manager
  • VIP events
  • Premium gifts in Trade and Win—MacBook Pro, iPad Pro
  • Special terms for completing deposit bonuses—the number of lots to trade equals the bonus amount divided by 3
  • Faster accumulation of prize lots—2 prize lots for one lot traded.
 


How do I get higher statuses?

We upgrade it automatically once your overall balance hits the threshold:
  • For Bronze—5 USD
  • For Silver—1,000 USD
  • For Gold—2,500 USD
  • For Platinum—10,000 USD
 


Do I need to pay for entering the status program?

No, it’s free.
 


When do I have my user status upgraded after depositing a sufficient amount?

Your status will be activated immediately.

Does the status program allow me to make instant deposits and withdrawals? Not exactly If you are a Gold or Platinum status holder, our financial specialists process your request faster than the ones of lower status holders. But eventually, the processing speed also depends on the payment method, payment service, and banks.
 


What are the instruments in the Forex extended group?

AUDJPY, AUDCAD, AUDCHF, AUDNZD
CADCHF, CADCHF
CHFJPY
EURAUD, EURCAD, EURCHF, EURGBP, EURJPY, EURNZD
GBPAUD, GBPCAD, GBPCHF, GBPJPY, GBPNZD
NZDCAD, NZDCHF, NZDJPY
 


Will I lose my status if my overall balance drops?

That depends on your status, the amount you lose, and whether you lose money in the course of trading or due to a withdrawal.
Bronze cannot be downgraded.
Silver can be downgraded to Bronze:
  • instantly if your balance goes below 800 USD after withdrawal or internal transfer
  • in 30 days if your balance goes below 800 USD as a result of your trading activity.

Gold can be downgraded to Silver or even Bronze:
  • instantly if your balance goes below 2,000 USD after withdrawal or internal transfer
  • in 30 days if your balance goes below 2,000 USD as a result of your trading activity.
Platinum can be downgraded to Gold or even lower status:
  • instantly if your balance goes below 10,000 USD after withdrawal or internal transfer
  • in 30 days if your balance goes below 10,000 USD as a result of your trading activity.
 


What are the VIP events?

The meetups we conduct behind the closed doors where you can get in touch with other traders of your level and discuss what you want informally. Transfer services and other expenses are on us.

 
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